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Report illegal content

Do you think content published on ITALAZA is illegal? It may be a product page, a photo, a text or a review. Report it here: a member of our team will review it.

Medical emergency (allergic reaction, food poisoning): call 112. This form does not replace emergency services.

For a question about an order, a return or a refund, please use our Contact page instead.

What happens next

  1. Receipt of your report is confirmed on screen as soon as you send it.
  2. A member of the ITALAZA team reviews your report objectively. No decision is taken automatically. Reports concerning health are handled as a priority.
  3. If the content is illegal or contrary to our terms, we remove it or ask the seller to correct it. The seller receives the reasons for our decision.
  4. If you gave your email address, we inform you of our decision by email, without undue delay, together with your options for redress.

If you disagree with our decision

Reply to our email to ask for a new review. You can also lodge a complaint with the Digital Services Coordinator of your country, or bring the matter before the competent court.

Are you a seller affected by a decision? You receive the reasons in writing and can contest the decision through the complaint-handling system of the seller terms and conditions (article 16).

Special case

Child sexual abuse material can be reported without giving your name or email address, using the dedicated form on this page, or directly to the police or the competent authorities of your country.

Your data

We use your name and email address only to handle this report, reply to you and keep a record of it. We disclose your identity to the seller only where strictly necessary. Learn more: privacy policy.

This reporting mechanism is provided for by Article 16 of Regulation (EU) 2022/2065 on digital services (Digital Services Act).

Child sexual abuse material (offences under Articles 3 to 7 of Directive 2011/93/EU): you can report it without giving your identity, directly to the authorities, for example through a hotline or the police of your country, or with the dedicated form on this page, where name and email are optional. The general form below, which asks for your name and email, is for the other reasons.

Copy the address of the page. If several pages are concerned, list the others in your explanation.
Please be precise: which information is concerned, what is wrong or prohibited and, if possible, the rule or right involved (your trade mark, your photo…).

* Required field.

Report child sexual abuse material

This form can be sent anonymously: your name and email address are optional. You can also contact the authorities directly (see above).

Copy the address of the page. If several pages are concerned, list the others in your explanation.
Please be precise: which information is concerned, what is wrong or prohibited and, if possible, the rule or right involved (your trade mark, your photo…).

* Required field.

We review every report with care. We communicate our decision without undue delay, together with the reasons for it, and we tell you whether automated means were used to take it.

If you disagree with our decision, you can lodge a complaint through our internal complaint-handling system, turn to a certified out-of-court dispute settlement body (Article 21 of Regulation (EU) 2022/2065, the DSA), or bring the matter before a competent court.